Not long after joining the National Association for Healthcare Quality (NAHQ) as CEO in 2013, Stephanie Mercado had an epiphany: Industries like manufacturing and aviation hardwire quality and safety into systems and infrastructure. But the health care system did not have a standardized protocol to assess, educate and measure employee acumen for quality and safety on an ongoing basis.For a long time, health care leaders have described quality as both a profession and a discipline. It’s everyone’s job, not only those who specialize in it, Mercado told CEO Update. “But we said, ‘If it’s everyone’s job, let’s define what that means.’”Enter Workforce Accelerator, NAHQ’s program for upskilling… Read More